POLICIES OF RESERVATIONS

PAYMENT POLICIES

“Low season” from May 1st to June 30th and August 1st to November 15th

INDIVUALS

• A 100% prepayment 7 days before the date of arrival

GROUPS

• 25% deposit 30 days before the date of arrival
• A 100% prepayment 7 days before the date of arrival
• No credit given for groups

CANCELATION POLICIES

INDIVIDUALS

• Cancellations made less than 24 hours before arrival will be charged one night
• In the case of a no show no refund will apply

GROUPS

• Less than 7 days before arrival will be  charged one night
• In the case of a no show no refund will apply

“High season” from January 1st to April 30th, July 1st to July 31st and from November 16st to December 24th

PAYMENT POLICIES

INDIVUALS

• All reservations must be prepaid at least 14 days prior to the arrival date

GROUPS

• 25% deposit 90 days before group arrival
• 100% prepayment 30 days before the group arrival

CANCELLATION POLICY

INDIVIDUAL

• Less than 72 hours the Hotel will charge one night
• In the case of a no show no refund will apply

GROUPS

• Cancellations made more than 60 days prior  to group arrival will not be charged
• Between 59 and 30 days,  the clients will be refunded 50% of the deposit
• Less than 30 days no refund will apply
• No show no refund will apply

POLICIES FOR PEAK SEASON

“Christmas & Easter”

INDIVUDUALS

• Prepayment to  be made 90 days before arrival date

GROUPS

• Maximum of 10 rooms for groups, with a 25% deposit on reservation and a 100% payment 45 days before arrival date.

CANCELLATION POLICIES

INDIVIDUALS

• Between 14-7 days a charge of 50% of the prepayment will apply
• Less than 7 days no refund will apply
• No show no refund will apply

GROUPS

• For cancellations made 90 days before arrival date  no charge will apply
• From 89 to 45 days before the arrival date a 25% charge of the deposit will apply
• From 44 to 7 days before the arrival date  a 50% charge of the prepayment will apply
• Less than 7 days notice NO REFUND will apply
• In case of No show no refund will apply

METHODS OF PAYMENT

Payments may be paid in cash, by credit card or through bank deposit in the following accounts:

DEPOSIT IN COSTA RICA

BANCO DE SAN JOSE
Cuenta en dólares: MMK900796640
Cuenta en colones: MMK 901193193

DEPOSITS  in the USA and the Rest of the World

Banco Internacional de Costa Rica
Miami Agency
4000 Ponce de Leon Blvd. Suite 6000 Coral Gables, Florida 33146
Account 102015010-Route 066011567

Deposits by check must be made a week before arrival date and be made payable to HOTEL PUNTA LEONA S.A.

When payment is made for deposit reservations the Hotel will give confirmation only when it receives a copy of the deposit by fax with the reservation number and date of arrival.
On the contrary, the Hotel will not accept any responsibility for cancellations made when the deposit has not been confirmed.

POLICIES FOR CHILDREN

From 0 to 5 years accompanied by two adults  no charge will apply.
From 06 to 11 years the meals will be charge. 12 years and older are considered as adults.
In this case a maximum of two children for each room applies

CHECK IN: 3:00 pm
CHECK OUT: 12:00 md

REGULATIONS:

No pets or quad bikes are allowed on the premises

IMPORTANT NOTE